Jill Arena – Managing Partner
Ms. Arena is the Managing Partner of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001, which grew into a $3.5 million dollar business. She has extensive experience in practice start up, concierge transitions, and revenue cycle management. Over the past 27 years, she has led the start up of more than 70 new clinics in multiple states. Ms. Arena earned her Fellowship from the American College of Medical Practice Executives in 1999.
As part of the consulting practice, she has served several medical groups in interim leadership positions of CEO and Administrator while they were conducting national recruitment efforts. She led the consulting group in developing a Clinic Operations Assessment tool that has been administered to many medical groups throughout the country. The assessment focuses on the 6 domains from MGMA, and she has used it to successfully affect turnarounds at several clinics.
Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an accountant and subsequently spent five years as the Director of Physician Services for Providence Health System. In that role, she was responsible for the operations of fifteen clinics and provided matrix management for eight others. She oversaw the risk contracting, budgeting, physician compensation systems, and technology implementations.
She derives a great deal of professional satisfaction from walking with clients through important transitions in their practices to assure that their businesses thrive. She wholeheartedly believes that the practice of medicine can and should be both financially viable and joyful.
Jonathan Shorter – Business Development Director & Senior Consultant
Jonathan Shorter has nearly 20 years of experience in the healthcare sector. He is passionate about improving the work environment through culture and process improvement techniques. “It is so much fun to see the faces of team members as they realize that poorly-designed processes can be eliminated – forever,” he says.
Starting his career as a receptionist in a primary care practice, he quickly moved through the medical records and practice billing departments before taking on the role of Assistant Director of Marketing for the Northwest division of Adventist Health. After completing a master’s degree in Business Administration, he was tapped to open and operate a new hospital outpatient department specializing in wound care and hyperbaric medicine. In this role, he managed both the facility and associated physician practices, with revenues over $1.5 million. He also took on management of the hospital’s diabetes education program, improving its bottom line over $300,000 by changing its practice model and onboarding one of the United States’ first Diabetologist physicians.
Jonathan’s experience also includes practice management in community health and administrative leadership at Oregon Anesthesiology Group, one of the largest anesthesia practices west of the Mississippi. At OAG, Jonathan was responsible for managing and promoting the company’s relationships with over 30 ASCs in Oregon. He was also tapped to manage the company’s corporate office move, completing it on-time and under-budget.
Most recently, Jonathan worked at a new pediatric surgery center, helping them achieve their initial AAAHC accreditation, securing their first commercial payor contracts, completing their rebranding and on-line presence work, and finding and hiring a permanent, nurse manager to take over full-time facility management.
Jonathan has been a member of several local and national organizations, including MGMA (Medical Group Management Association), ASCA (Ambulatory Surgery Center Association) for which he has advocated with legislators in Washington DC, OMGMA (Oregon’s MGMA chapter), OASCA (Oregon’s ASCA chapter, and HCCO (Health Care Communicators of Oregon) for which he served a term as treasurer.
Amy Eytel – Billing Manager
Amy brings more than 25 years of medical billing and revenue cycle management experience to our team. She began her career in Florida in an oncology practice, and fondly recalls typing data onto HCFA forms “back in the day”. Her career has grown including overseeing billing offices in many different subspecialties, and spanning many different software platforms including Centricity, IMS and Kareo. She now runs our highly performing team of revenue cycle specialists and assists with on-boarding of our new clients, and development and monitoring of our internal systems to assure that our clients receive excellent results.
Noelle Ash – Billing Manager
Noelle brings more than 15 years of medical billing and revenue cycle management experience to our team. She began her career in a podiatry practice which included assisting with 2 office remodels and managing the transition of 3 different software platforms in 10 years. She has been managing multiple subspecialties for the last 4 years spanning multiple software platforms including eClinicalWorks, Centricity, CareCloud, Kareo and Traknet.
She is now part of our management team that runs our highly performing team of revenue cycle specialists and assists with on-boarding of our new clients. Her passion lies in making sure that all providers get paid for the work they are providing to their patients and will press on until the insurance company pays the provider accordingly. In her spare time, she enjoys traveling and spending time with her family.
D’Ann Sprinkle – Special Teams Manager
D’Ann has more than 15 years of experience in revenue cycle management, contracting, credentialing, recruiting, personnel management, and clinic operations. She enjoys working with providers and their teams to identify areas of opportunity to step outside of their comfort zone, resulting in improved workflows, greater accuracy, and increased job satisfaction. She says, “I believe that going beyond your comfort zone can be tough in the beginning, a bit of chaos in the middle, and amazing in the end!”
D’Ann’s journey has included managing Family Practice, Urgent Care, OB Gyn, and Otolaryngology clinics, as well as a DME provider specializing in muscle stimulation and bone growth. Most recently, before joining Health e Practices, she had turned her attention to the managed care insurance world, where she led a utilization management team for a regional Medicaid MCO.
As our Manager of Special Teams, D’Ann is here to guide our clients through their transitions. With her experienced background in all aspects of Revenue Cycle Management and Clinic Administration, she is able to offer expertise in starting a new practice, winding one down, and anything that comes in between.A Pacific Northwest native, D’Ann enjoys a great cup of coffee, hiking, spending hours at Powell’s City of Books, and rooting for the Portland Timbers.
Darcy Crisp – Consulting
Darcy has more than a decade of healthcare leadership experience. She started in the ambulatory system at the local hospital in La Grande, Oregon. There she developed a passion for healthcare, and within a year, Darcy joined the management team at a multi-specialty clinic, where she worked diligently with the team to improve culture and meet best practices.
Darcy moved to Portland and managed practices in various settings, with her most recent being a large physician-owned organization where she managed a branch with 30 providers and 15 specialties before joining Health e Practices. She became a subject matter expert in the Comprehensive Primary Care Plus (CPC+) and Patient Centered Primary Care Home (PCPCH) programs as well as corporate culture development. Coupled with her previous experience with Rural Health Clinic (RHC) certification and Joint Commission, she is familiar with a wide variety of state and federal programs. During this time, she completed her MBA and continues on her quest to learn more about the business of medicine.
Darcy enjoys working within the clinic setting to help improve efficiency, mentor team members, and create a positive culture. She believes that every team member brings something valuable to the table. As an Eastern Oregon native, she enjoys living in the mountains and looks forward to helping organizations thrive and grow