Jill Arena, FACMPE – Managing Partner
Ms. Arena is the Managing Partner of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001 and grown it to a $3.5 million dollar business with 27 employees and nine physicians in two locations. She has extensive experience in practice start up and workflow improvement including the implementation and management of health information technologies such as the Electronic Medical Record (EMR). Over the past 22 years she has had primary responsibility for starting more than 50 new clinics. Ms. Arena holds a Fellowship from the American College of Medical Practice Executives.
Ms. Arena has a professional focus on and passion for the intersection of physician-patient-computer and does extensive writing and speaking on the topic. She has addressed several national audiences on the subjects of IT use in the outpatient setting, and using IT to drive quality improvement. Her articles have been featured in several journals including Healthcare IT News.
She has worked closely with members of the consulting group to develop a Clinic Operations Assessment that has been administered to several groups throughout the country. The assessment focuses on the 8 domains from MGMA. She has used it successfully to affect turnarounds at several clinics. As part of the consulting practice, she has served several medical groups in interim leadership positions of CEO and Administrator while the groups are conducting national recruitment efforts.
Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an accountant and subsequently spent five years as the Director of Physician Services for Providence Health System, where she directly oversaw the operations of fifteen clinics and provided matrix management for eight others. She had overall managerial responsibility for all sites including management of risk contracts, budgeting and physician compensation systems, and direct responsibility for overseeing their technology implementations.
Beth Davis – Partner
Ms. Davis is a senior consultant and partner with Health e Practices, where she leads the Revenue Cycle Management team. She has more than 35 years of revenue cycle management experience including more than 25 in medical billing on a variety of different software platforms. She is in charge of on-boarding all of HePS’ new revenue cycle clients including set up of EDI and claims processing. She has led her team to perform at or above MGMA’s 90th percentile on key revenue cycle benchmarks and continues to look for ways in which to improve.
She has hand-selected a team of professionals for the revenue cycle management that includes individuals with 25+ years of experience in their respective roles, including medical and dental expertise. She has created a strong sense of team and has propelled the group to high levels of performance on behalf of our clients. She continues growing her team strategically and has created an environment of teamwork and unparalleled problem solving. She continually monitors the changes in the industry and shares those with clients to improve their operations. She is also frequently called upon by software vendors to vet new products and versions, and has spearheaded the beta testing of multiple pieces of software throughout her extensive career.
She was integral in customer support for Medical Manager and managed their Portland office as well. Prior to that, she spent several years in banking operations and data processing. She worked in Fred Meyer’s accounting office for 7 years and when she segued into medical, she worked first as a receptionist, and was then moved up to the billing office, and eventually acted as the administrator. Her career path allows for her to bring her full understanding of workflows throughout a medical group that impact the revenue cycle, and frequently assists clients in streamlining their processes.
Pamella J. Marchand – Sr. Healthcare Consultant
Pamella Marchand joined the Health e Practices team in 2016 as a Sr. Healthcare Consultant. With over two decades of experience in healthcare, her experience includes healthcare operations, compliance, workflows and contracting for health plans and insurance companies, individual and group practices as well as multi-specialty clinics. Accomplishments include creating and documenting new processes and technology for electronic medical records, practice management systems, and front and back office staff; shepherding multifaceted project work; assessing compliance risks around business needs such as employee handbooks and salary surveys; handling sensitive and confidential information within regulatory guidelines for HIPAA, PQRS, and other programs; and improving communication, both internally and externally, in a timely manner.
Prior to joining Health e Practices, Pamella worked in various clinic operations positions and as a practice management consultant. Daily work included the operational and financial management of the clinic or department as well as strategic growth plans. She partnered with physician leaders and executives in implementing Lean processes while also serving as the HIPAA Privacy and Security Officer. She started her career as an office manager for an individual practice. She then transitioned into what became The CHP Group and subsequently held positions of increasing responsibility: administrator, manager, director, vice president and chief operating officer, and president and chief executive officer. At this organization, one of her main responsibilities was negotiating health plan contracts in a four-state area for multiple panels of health care practitioners.
A graduate of Pacific University, Pamella received her Master’s degree in Business Administration from the University of Phoenix. Most recently, she received a Black Belt in Lean Six Sigma for Healthcare from Portland State University. She enjoys working with groups to create workflows to enhance the performance and/or efficiency of staff in the front and/or back office and identifying Key Performance Indicators (KPI) along with dashboard reports to measure continued success. She also focuses on the process of reviewing and negotiating health plan contracts for provisions which could negatively impact a practitioner’s practice, and as part of that work, also specializes in facilitating expedited credentialing and recredentialing applications. Lastly, she frequently works with healthcare teams to develop clinic policies and procedures along with staff training to ensure understanding and successful implementation.
Sarah Miller – Project Manager
Sarah Miller joined the Health e Practices team in 2015. She has seven years of experience in front office work, bookkeeping, and project management. Part of her prior work experience included the management of apartment complexes, library services, managing a team of 8-10 student financial assistants, and executive assistant to the president and CEO of a printing company. The variety of work has helped her develop her love for managing and learning.
After relocating from Washington state to Tennessee, she returned to Oregon to begin as the Executive Assistant to Ms. Arena, and was quickly promoted to the role of Project Manager. Her role has since rapidly expanded to include revenue cycle management, consulting, and project work. She has been involved in five new practice start-ups, procedure scheduling for a pain clinic, revenue cycle reviews, credentialing and contracting, along with the creation of policies and procedures for two start up client clinics in California.
Not only has her drive for learning developed, but also her love of health care and management has developed to become a focal point in her career. She is currently working toward her MBA in Health Care Management from Marylhurst University. Her long-term goals include finishing her MBA, becoming a dedicated and efficient consultant with Health e Practices, and helping physicians and their staff serve their patients with quality care.