Jill Arena, FACMPE – Managing Partner
Ms. Arena is the Managing Partner of Health e Practices, LLC and leads its consulting operations. She is a successful entrepreneur, having co-founded GreenField Health in 2001, which grew into a $3.5 million dollar business. She has extensive experience in practice start up, concierge transitions, and revenue cycle management. Over the past 27 years, she has led the start up of more than 70 new clinics in multiple states. Ms. Arena earned her Fellowship from the American College of Medical Practice Executives in 1999.
As part of the consulting practice, she has served several medical groups in interim leadership positions of CEO and Administrator while they were conducting national recruitment efforts. She led the consulting group in developing a Clinic Operations Assessment tool that has been administered to many medical groups throughout the country. The assessment focuses on the 6 domains from MGMA, and she has used it to successfully affect turnarounds at several clinics.
Prior to founding Health e Practices, Ms. Arena worked in various clinic operations positions and as a practice management consultant. She started her career as an accountant and subsequently spent five years as the Director of Physician Services for Providence Health System. In that role, she was responsible for the operations of fifteen clinics and provided matrix management for eight others. She oversaw the risk contracting, budgeting, physician compensation systems, and technology implementations.
She derives a great deal of professional satisfaction from walking with clients through important transitions in their practices to assure that their businesses thrive. She wholeheartedly believes that the practice of medicine can and should be both financially viable and joyful.
Lauren Harris – Senior Vice President of Consulting Services
Ms. Harris has more than 20 years of experience in clinic operations, personnel management, insurance contracting, credentialing and revenue cycle management with groups of all sizes. She is known as inquisitive, adaptable and a problem-solver. She says, “I love to find ways to utilize technology and workflows to improve caregiver and patient experiences”.
Immediately prior to joining Health e Practices, Ms. Harris worked within Legacy Medical Group, where she managed a rural health clinic and a school-based health center. While there, she facilitated the transition of the school-based practice to a new medical sponsor, enabling them to continue to provide services in the community under a new medical and leadership model. She was also hand-selected for special projects including acting as interim clinic manager for one of the medical group’s specialty clinics while a permanent manager was chosen and onboarded and acting as project manager for a clinic site closure.
Her experience also includes four years at a physician-owned women’s health practice where she negotiated significant insurance contract rates, increased the number of new patient referrals by deepening relationships with referring providers. She also significantly increased clinic revenue by implementing a targeted marketing and patient follow-up strategy by maximizing the clinic’s EMR and social media.
In previous positions She also worked as a clinic manager for a two-site safety-net clinic and as business office manager for an outpatient surgery center.
Ms. Harris enjoys working with providers and teams across all departments to coordinate their efforts to maximize their efficiency with workflows and technology. She also enjoys serving as a resource and facilitator for developing and implementing clinic policies and procedures and ensuring compliance with regulations.
She has been a board member of the Oregon Medical Group Management Association, the Washington Medical Group Management Association and currently serves as a volunteer State Liaison with the national Medical Group Management Association (MGMA), supporting the States of Colorado, Montana and Hawaii.
Due to her passion for practice management board certification with the American College of Medical Practices (ACMPE) through MGMA she has served as the State Forum Representative for the State of Washington and has led many virtual and in-person study groups as well as breakout sessions and pre-conference sessions at State MGMA conferences.
Ms. Harris achieved her CMPE certification in 2008 and her FACMPE certification in 2013.
In her spare time, she enjoys hiking, photography, urban farming, playing the piano and singing.
Jonathan Shorter – Business Development Director & Senior Consultant
Jonathan Shorter has nearly 20 years of experience in the healthcare sector. He is passionate about improving the work environment through culture and process improvement techniques. “It is so much fun to see the faces of team members as they realize that poorly-designed processes can be eliminated – forever,” he says.
Starting his career as a receptionist in a primary care practice, he quickly moved through the medical records and practice billing departments before taking on the role of Assistant Director of Marketing for the Northwest division of Adventist Health. After completing a master’s degree in Business Administration, he was tapped to open and operate a new hospital outpatient department specializing in wound care and hyperbaric medicine. In this role, he managed both the facility and associated physician practices, with revenues over $1.5 million. He also took on management of the hospital’s diabetes education program, improving its bottom line over $300,000 by changing its practice model and onboarding one of the United States’ first Diabetologist physicians.
Jonathan’s experience also includes practice management in community health and administrative leadership at Oregon Anesthesiology Group, one of the largest anesthesia practices west of the Mississippi. At OAG, Jonathan was responsible for managing and promoting the company’s relationships with over 30 ASCs in Oregon. He was also tapped to manage the company’s corporate office move, completing it on-time and under-budget.
Most recently, Jonathan worked at a new pediatric surgery center, helping them achieve their initial AAAHC accreditation, securing their first commercial payor contracts, completing their rebranding and on-line presence work, and finding and hiring a permanent, nurse manager to take over full-time facility management.
Jonathan has been a member of several local and national organizations, including MGMA (Medical Group Management Association), ASCA (Ambulatory Surgery Center Association) for which he has advocated with legislators in Washington DC, OMGMA (Oregon’s MGMA chapter), OASCA (Oregon’s ASCA chapter, and HCCO (Health Care Communicators of Oregon) for which he served a term as treasurer.
Amy Eytel – Billing Manager
Amy brings more than 25 years of medical billing and revenue cycle management experience to our team. She began her career in Florida in an oncology practice, and fondly recalls typing data onto HCFA forms “back in the day”. Her career has grown including overseeing billing offices in many different subspecialties, and spanning many different software platforms including Centricity, IMS and Kareo. She now runs our highly performing team of revenue cycle specialists and assists with on-boarding of our new clients, and development and monitoring of our internal systems to assure that our clients receive excellent results.